Returns & Exchanges

At Netgate, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns on all hardware and components. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your technology needs are met.

Return Process

• 1.
  Initiate Your Request

  Log into your Netgate account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location for secure transit to our inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the device, we will process your refund or exchange within 5-7 business days to your original payment method.